Hank BalchFeb 23, 20235 minOur Productivity Metrics Are Broken: An Argument for Usable Units of ServicePart of the solution to this systemic challenge of productivity, in my opinion, must be found in how and what we measure to begin with...
Hank BalchNov 9, 20214 minProve it & Improve it: Building Sterile Processing Policies that Actually WorkWe assumed that by telling the team to add this practice to their routine that it would just happen. We learned a lot about clear...