(A few years ago, my SPD department in Louisville Kentucky had the highest performance cultural assessment scores of any department in an entire health system of 17+ hospitals. Here are a few concepts that worked for us...)
If you work in a hospital of any size you are probably familiar with the idea of an annual facility culture assessment or employee satisfaction survey. These are questionnaires that come out every year asking things like: "Would you recommend this hospital to any of your friends looking for work?" or "Would you trust this hospital for your family member's surgery?" Although these surveys differ from place to place, they all try to get at one main idea: Are your employees happy?
As simple as it may sound, ensuring that your team leads the way as happy, high performers is one of the hardest things a leader will ever do. You can't force someone to enjoy their job -- but there are ways to create an atmosphere in your department that draws in the passionate and encourages the faint of heart. Let's take a look at three must-haves for making happiness a major win on your next department survey . . .
1) Hire for Happy, Train for Performance
Believe it or not, high scores on your department's employee satisfaction survey actually start before you hire your first employee.