When Technology Makes People Talk: What Uber Can Teach the Sterile Processing Industry


I fought the Uber-craze for a long time. I mean, get in the car with a complete stranger and trust them to get me safely from point A to point B?! Nah, I prefer to live.


But seriously. I was a late-comer to the blessing commonly known as Uber.


Interestingly enough, my first experience as an Uber rider was after an IAHCSMM event in Chicago, when I needed to get from the hotel to the airport to fly back home. I had spent the week networking with other Sterile Processing subject matter experts as we were reviewing certification exam questions, so I was now on my way back to the world of OR schedules, angry surgeons, and equipment downtimes.


I downloaded the Uber app, hustled down to the hotel lobby, jumped in, had a conversation with the driver about the recent Chicago crime sprees, and jumped out at the airport.

Bada bing, bada boom. End of story... almost.


The "Aha" Uber-Moment: A (Very Short) Philosophy of Technology